Return Policy

At Zenbon, we design our products to provide safety, comfort, and independence. We understand that sometimes things may not go as planned, and we’re committed to making your experience right.

Return Window

You may request a return within 7 days of receiving your order.
This allows you enough time to inspect the product and ensure it meets your expectations.

Eligibility for Returns

To be eligible for a return:
The item must be in its original, unused condition.
All original packaging and components must be included.
Proof of purchase (order number or invoice) must be provided.

Non-Returnable Items

For safety and hygiene, we are unable to accept returns for:

Products that show signs of wear, misuse, or damage caused after delivery
Items missing original components or packaging
Clearance or final sale products

How to Initiate a Return

To start a return, please contact our support team at:
mailto:support@zenbon.com

Include your order number and a brief explanation of your reason for return.
Our team will guide you step-by-step through the process.

Refunds

Once your return is received and inspected:

Refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide photos or videos.
We will prioritize either:

A replacement shipment
Return Shipping Costs

Our responsibility: If the return is due to a defect, damage, or shipping error, we cover the shipping cost.
Customer responsibility: If the return is for personal reasons, the customer covers return shipping.

Our Promise

We want you to feel confident and supported with every order. Your satisfaction is our priority, and we will do our best to ensure a smooth and hassle-free return experience.