Shipping Policy

At Zenbon, we understand that receiving your mobility solution safely and on time is as important as its quality. We carefully manage every step of the shipping process to ensure a reliable and smooth delivery experience.

Order Processing

All orders are carefully reviewed and processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking details.

Delivery Time

Delivery times vary depending on destination and product type:

United States: 5–10 business days
Canada & Europe: 7–15 business days
Other regions: 15–25 business days

These are estimated timeframes. Occasionally, customs or local delivery conditions may extend transit times.

Shipping Methods

We partner with reliable logistics providers experienced in handling mobility equipment.
For select regions, we may use local fulfillment centers to speed up delivery and ensure safe handling.

Order Tracking

Every shipment includes a tracking number. Once your order is shipped, you will receive an email with instructions to track your package in real time.

Shipping Costs

We offer free shipping on all our products.

Delays & Exceptions

While we strive to deliver on time, certain factors may cause delays, including:

Customs inspections
Weather conditions
Carrier disruptions

In such cases, our support team will assist you in tracking your order and resolving any issues.

Our Commitment

We are committed to providing a seamless shipping experience. Your mobility and independence matter to us, and we handle each order with care from our warehouse to your door.