Warranty
At ZENBON, we are committed to providing high-quality mobility products and excellent customer service. Every ZENBON electric wheelchair is backed by a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship.
Warranty Coverage
This warranty applies exclusively to products purchased directly from zenbon.com.
Products purchased through third-party marketplaces, distributors, dealers, retailers, or any unauthorized sales channels are not covered under the zenbon.com Limited Warranty.
The warranty is valid only for the original purchaser and is non-transferable. A valid order number or proof of purchase from zenbon.com is required for all warranty claims.
Warranty Period
| Component | Warranty |
|---|---|
| Steel Frame | 1 Year |
| Motor | 1 Year |
| Controller | 1 Year |
| Lithium Battery | 1 Year |
| Charger | 1 Year |
| Joystick Controller | 1 Year |
| Braking System | 1 Year |
| Suspension | 1 Year |
| Armrests | 1 Year |
| Footrests | 1 Year |
| Backrest | 1 Year |
| Seat Cushion | 1 Year |
| Tires & Wheels | 1 Year |
| Front Light | 1 Year |
What's Covered
ZENBON will provide replacement parts at no charge for defects caused by manufacturing or material issues during the warranty period, including:
- Frame manufacturing defects
- Motor failure
- Controller malfunction
- Battery performance failure
- Charger defects
- Brake system defects
- Electronic component failures
- Factory-installed accessories with manufacturing defects
Replacement guidance and installation videos will also be provided when necessary.
What's Not Covered
This warranty does not cover:
- Damage caused by accidents, misuse, abuse, or neglect
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage such as scratches or paint wear
- Water damage or corrosion
- Damage caused by improper storage or transportation
- Consumable parts subject to normal wear
- Products purchased second-hand
- Products without valid proof of purchase
Warranty Claim Process
If you experience an issue with your product:
Step 1
Take clear photos or videos showing the problem.
Step 2
Email the following information to:
Include:
- Order Number
- Product Model
- Description of the issue
- Photos or videos
- Shipping address
Step 3
Our technical support team will diagnose the issue and provide troubleshooting instructions if necessary.
Step 4
If the issue is confirmed to be covered under warranty, we will ship replacement parts free of charge and provide installation guidance.
Important Notes
- Warranty service is available only to the original purchaser.
- Proof of purchase is required for all warranty claims.
- Warranty coverage begins on the date of delivery.
- Replacement parts do not extend or restart the original warranty period.
- Customers are responsible for damage caused by improper use or unauthorized modifications.
Technical Support
Our support team is always ready to help.
Email: support@zenbon.com
We aim to respond to all warranty inquiries within 1–2 business days.
Thank you for choosing ZENBON.
We are dedicated to helping you enjoy safer, more comfortable, and more independent mobility every day.