TERMS OF SERVICE

OVERVIEW

Welcome to ZENBON.

The terms “ZENBON,” “we,” “us,” and “our” refer to the operator of this website and online store. ZENBON provides this website, including all related information, content, features, products, services, and customer support (collectively, the “Services”).

Our online store is hosted and supported by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and any other policies referenced on this website, govern your access to and use of the Services.

By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use the Services.

Nothing in these Terms is intended to limit or exclude any rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION

By using the Services, you represent that you are at least the age of majority in your country, state, or jurisdiction of residence, or that you have obtained any necessary consent required by applicable law.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your name, email address, billing information, shipping information, and payment details.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not use another person's account without authorization or provide false or misleading information when using the Services.

SECTION 2 – PRODUCT INFORMATION

ZENBON makes reasonable efforts to ensure that product descriptions, specifications, photographs, videos, dimensions, weights, colors, features, and other product information displayed on our website are accurate.

However, minor differences may occur due to:

• Manufacturing tolerances;

• Product updates or improvements;

• Lighting and photography conditions;

• Screen and device settings;

• Measurement methods; or

• Differences between product batches.

Product images are provided for reference purposes. Colors and appearance may vary slightly from what is displayed on your screen.

We reserve the right to update product specifications, packaging, accessories, features, and designs where such changes do not materially reduce the essential function of the product.

We may discontinue or limit the availability of products at any time.

SECTION 3 – MOBILITY AND ASSISTIVE PRODUCTS

Certain ZENBON products, including electric wheelchairs, rollators, walkers, bathroom safety products, and other mobility or assistive products, are designed to assist users with mobility and daily activities.

Before using a product, you should:

• Read the user manual and safety instructions carefully;

• Ensure that the product is suitable for the intended user;

• Observe all stated weight limits and operating conditions;

• Properly charge, maintain, inspect, and store the product;

• Use safety belts, brakes, anti-tip devices, or other safety features where provided; and

• Seek professional medical or mobility advice where appropriate.

ZENBON products are not intended to replace professional medical advice, diagnosis, rehabilitation, or treatment.

If you have a medical condition, reduced mobility, balance difficulties, or other health concerns that may affect your safe use of a product, you should consult an appropriate healthcare professional before use.

You must not use a product in a way that is inconsistent with the user manual or applicable safety instructions.

SECTION 4 – ORDERS

Submitting an order constitutes an offer to purchase products from ZENBON.

An order is not considered accepted until we have confirmed and processed it.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability;

• Pricing or listing errors;

• Suspected fraud;

• Payment authorization issues;

• Shipping restrictions;

• Incorrect customer information;

• Abnormal order quantities; or

• Other circumstances that prevent us from completing the order.

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

Please review your product selection, model, quantity, shipping address, telephone number, and other order information carefully before submitting your order.

SECTION 5 – ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order that has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, you may need to receive the product and follow our Return & Refund Policy.

Your statutory cancellation or withdrawal rights, where applicable, are not affected by this section.

SECTION 6 – PRICES, PAYMENTS, AND BILLING

Prices displayed on our website are subject to change without notice.

The price applicable to your purchase will generally be the price displayed at the time you submit your order, subject to correction of obvious pricing errors.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

Applicable taxes, shipping charges, duties, customs fees, or other charges will be displayed at checkout where reasonably possible or otherwise handled according to the applicable Shipping Policy and local laws.

Promotional offers, discount codes, and sales may be subject to separate terms, expiration dates, product exclusions, and availability restrictions.

Unless otherwise stated, promotional offers cannot be combined.

SECTION 7 – SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and transit times displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by factors outside our reasonable control, including:

• Carrier delays;

• Severe weather;

• Customs inspections;

• Public holidays;

• Labor disruptions;

• Incorrect or incomplete delivery information;

• Natural disasters; or

• Other events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping charges may apply where permitted by law.

Nothing in this section limits any mandatory consumer rights relating to delayed, damaged, lost, or undelivered goods.

SECTION 8 – RETURNS AND REFUNDS

Returns, exchanges, cancellations, and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

ZENBON currently offers a 30-day return policy, subject to the eligibility requirements, conditions, and exclusions stated in that policy.

Where a product is defective, damaged during delivery, or incorrectly supplied, please contact us promptly so we can evaluate the issue and provide an appropriate solution.

For additional information, please review our Return & Refund Policy.

SECTION 9 – WARRANTY

Certain ZENBON products may be covered by a limited product warranty.

Warranty terms, coverage periods, exclusions, procedures, and remedies are described in the applicable Warranty Policy or warranty documentation provided with the product.

Warranty coverage does not generally apply to damage caused by:

• Misuse or abuse;

• Accidents or collisions;

• Unauthorized modifications;

• Improper maintenance;

• Normal wear and tear;

• Improper storage;

• Water exposure beyond the product's stated protection level;

• Failure to follow operating instructions; or

• Use outside the product's intended purpose.

Nothing in our voluntary warranty terms limits any statutory warranty or consumer rights that cannot legally be excluded.

SECTION 10 – SAFE USE AND CUSTOMER RESPONSIBILITY

Customers are responsible for using ZENBON products safely and in accordance with applicable manuals, warnings, instructions, and local regulations.

For powered mobility products, users should take particular care when operating:

• On slopes or ramps;

• Near curbs or steps;

• On uneven, wet, loose, or slippery surfaces;

• Near vehicle traffic;

• In crowded environments; or

• In conditions exceeding the product's stated operating limits.

Do not exceed the product's stated maximum weight capacity.

Do not modify electrical, mechanical, braking, battery, controller, motor, frame, or safety components without authorization.

Any unauthorized modification may affect product safety and may affect warranty coverage.

SECTION 11 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to:

• Trademarks;

• Logos;

• Product names;

• Text;

• Product descriptions;

• Graphics;

• Images;

• Videos;

• Audio;

• Website layouts;

• Icons;

• Designs; and

• Other materials,

is owned by or licensed to ZENBON and is protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes.

Without our prior written permission, you may not reproduce, copy, modify, distribute, publish, commercially exploit, sell, license, or create derivative works from our website content.

The ZENBON name, logos, branding, and related marks may not be used without authorization.

Third-party trademarks appearing on our website remain the property of their respective owners.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or integrations with third-party websites, payment processors, logistics providers, social media platforms, applications, or other services.

Third-party services are governed by their own terms and privacy policies.

We do not control third-party websites and are not responsible for their content, accuracy, availability, security, or practices.

Your use of any third-party service is at your own discretion and subject to the applicable third party's terms.

SECTION 13 – SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate our online store.

However, purchases made through our website are transactions between you and ZENBON, unless otherwise expressly stated.

Shopify is not the seller of ZENBON products and is not responsible for the products purchased from ZENBON.

SECTION 14 – PRIVACY

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information.

Because our store is powered by Shopify and other third-party providers, certain personal information may also be processed by Shopify, payment processors, shipping providers, analytics providers, advertising platforms, and other service providers as necessary to provide the Services.

Please review our Privacy Policy for further details.

SECTION 15 – REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a review, photograph, video, testimonial, suggestion, comment, or other content to ZENBON, you represent that:

• You have the right to submit that content;

• The content is accurate to the best of your knowledge;

• The content does not violate applicable law;

• The content does not infringe the rights of another person; and

• You have disclosed any material incentive or compensation connected with the content where required by law.

You grant ZENBON a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute content you voluntarily submit to us for legitimate business, marketing, customer service, and promotional purposes, subject to applicable law.

We reserve the right to remove unlawful, abusive, misleading, fraudulent, infringing, or otherwise inappropriate user content.

SECTION 16 – ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, incorrect pricing, inaccurate specifications, availability errors, promotional errors, or other mistakes.

We reserve the right to correct errors and update information.

Where an obvious pricing or product information error affects an order, we may contact you to confirm whether you wish to proceed under the corrected terms or cancel the affected order where permitted by law.

SECTION 17 – PROHIBITED USES

You may not use the Services:

• For unlawful purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To transmit malware, viruses, or harmful code;

• To interfere with the security or operation of the website;

• To obtain unauthorized access to accounts or systems;

• To impersonate another person;

• To submit fraudulent orders or payment information;

• To harvest personal data unlawfully;

• To engage in abusive, threatening, defamatory, discriminatory, or harmful conduct; or

• To use automated systems to materially disrupt, overload, bypass, or interfere with our Services.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been materially violated.

SECTION 18 – SUSPENSION AND TERMINATION

We may suspend or terminate your access to some or all of the Services if:

• You materially breach these Terms;

• You engage in fraud or unlawful activity;

• You misuse the Services;

• Your activity creates a security or operational risk; or

• We are required to do so by law.

Termination does not affect obligations that arose before termination.

Sections that by their nature should survive termination will remain effective.

SECTION 19 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

However, nothing in these Terms excludes or limits:

• Mandatory consumer guarantees;

• Statutory warranties;

• Rights relating to defective products;

• Rights relating to personal injury that cannot legally be excluded; or

• Any other rights or remedies that cannot be waived under applicable law.

Any product-specific warranties are governed by our applicable Warranty Policy.

SECTION 20 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ZENBON will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the Services.

This may include loss of profits, revenue, business opportunities, data, or other economic losses.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not exclude liability for fraud, willful misconduct, or other liability that cannot legally be limited.

Your statutory consumer rights remain unaffected.

SECTION 21 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold ZENBON and its affiliates, employees, contractors, and service providers harmless from third-party claims arising directly from:

• Your unlawful use of the Services;

• Your material breach of these Terms; or

• Your infringement of another party's rights.

This provision does not apply to the extent that a claim arises from ZENBON's own unlawful conduct, negligence, or breach of applicable law.

SECTION 22 – SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 23 – WAIVER AND ENTIRE AGREEMENT

Failure by ZENBON to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our applicable policies, constitute the agreement governing your use of the Services.

SECTION 24 – GOVERNING LAW

These Terms are governed by the laws applicable to the legal entity that operates ZENBON, subject to mandatory consumer protection laws that may apply in your country or place of residence.

If you are a consumer, nothing in this section deprives you of protections provided by mandatory laws applicable to you.

Any dispute will be handled by the courts having jurisdiction under applicable law unless another dispute resolution procedure is agreed or required.

SECTION 25 – EUROPEAN CONSUMERS

If you are located in the European Union, European Economic Area, United Kingdom, or another jurisdiction providing mandatory consumer protections, you may have additional statutory rights.

For qualifying online purchases by EU consumers, these rights may include a statutory right to withdraw from the purchase within the applicable withdrawal period, subject to applicable exclusions and conditions.

Nothing in these Terms is intended to waive or reduce mandatory consumer rights available under applicable law.

Please review our Return & Refund Policy for further information.

SECTION 26 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable legal requirements.

The most current version will be posted on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes will not retroactively reduce rights relating to orders already completed unless permitted by law.

SECTION 27 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us.

Brand / Trading Name: ZENBON
Customer Service Email: support@zenbon.com
Business Email: support@zenbon.com
Website: zenbon.com

Business Address: 9560 Buffalo Ave，Rancho Cucamonga, CA  91730 
Customer Service Phone: +8617636560876