Widerrufsrecht

Return & Refund Policy

At ZENBON, we want you to feel confident about your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

30-Day Returns

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be in the same condition as when you received it.

  • Be unused and show no signs of damage, excessive wear, or misuse.

  • Include all original accessories, manuals, parts, and components.

  • Be returned in its original packaging whenever reasonably possible.

  • Include your receipt, order number, or other proof of purchase.

Before returning any product, please contact us at support@zenbon.com to request return authorization.

Please do not send your product back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide your order number and, where applicable, clear photos or videos showing the issue so our customer service team can evaluate the problem.

If we confirm that the issue was caused by a product defect, shipping damage, or an incorrect item being sent, ZENBON will arrange an appropriate solution, which may include replacement parts, replacement of the product, or a return and refund.

For approved returns caused by our error or a confirmed product defect, ZENBON will cover the return shipping costs.

Returns for Personal Reasons

If you wish to return an item for reasons unrelated to a product defect or our error, such as:

  • Ordering the wrong model

  • No longer needing the product

  • Changing your mind

  • Personal preference

  • The product not meeting your expectations despite functioning as described

you may still request a return within the applicable return period.

For these returns, the customer is responsible for return shipping costs. Any original shipping charges, expedited shipping fees, or other non-refundable delivery charges, where applicable, will not be refunded unless required by law.

Due to the size and weight of mobility products such as electric wheelchairs and rollators, return shipping costs may vary depending on the product and destination. Please contact us before arranging your return.

Return Address

Approved U.S. returns should be sent to:

ZENBON Returns
9560 Buffalo Ave
Rancho Cucamonga, CA 91730
United States

Important: Please contact support@zenbon.com before shipping your return. Depending on your order and delivery location, our customer service team may provide different return instructions or a designated return address.

Items returned without prior authorization may not be accepted.

Order Cancellations

If you need to cancel your order, please contact us at support@zenbon.com as soon as possible.

If the order has not yet been processed or shipped, we will make every reasonable effort to cancel it.

Once an order has been shipped, it can no longer be canceled and will need to follow our standard return process after delivery.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as you receive it.

If your item is damaged, defective, missing parts, or different from what you ordered, contact us promptly at support@zenbon.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Photos or videos clearly showing the problem, if applicable

Our customer service team will review the information and provide an appropriate solution.

Exchanges

If you would like a different model or product, please contact us first.

In most cases, the fastest way to complete an exchange is to return the original item according to our return policy and place a new order after the return has been approved.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or personalized products

  • Products damaged due to misuse, improper handling, accidents, or unauthorized modifications

  • Products showing excessive wear or damage after delivery

  • Items missing essential components or accessories

  • Gift cards

  • Other items that cannot be returned for hygiene, safety, or legal reasons

If you are unsure whether your product is eligible for return, please contact support@zenbon.com before sending it back.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable EU consumer protection laws and any lawful exceptions.

To exercise your right of withdrawal, please contact us at support@zenbon.com within the applicable 14-day period.

This section does not limit any mandatory consumer rights available to you under applicable EU or local law.

Our voluntary 30-day return policy may provide additional return options beyond the statutory 14-day withdrawal period, subject to the conditions stated in this policy.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@zenbon.com.

Refused or Undeliverable Packages

If a package is refused by the recipient or cannot be delivered due to an incorrect or incomplete address provided by the customer, any additional shipping or return costs incurred may be deducted from the refund where permitted by applicable law.

Please contact us before refusing delivery so we can help determine the best solution.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact:

Email: support@zenbon.com

Our customer service team will assist you with the return process and provide the appropriate return instructions.